I read an interesting article about providing feedback on lawyers (http://www.lawgazette.co.uk/analysis/comment-and-opinion/rating-lawyers-online/5050135.article)
In certain spheres it makes a lot of sense. Those providing non-contentious services could gain recognition of their skills online. Such a rating scheme, in particular, lawyers working on estates, tax and other general private client matters could allow clients to share their positive feedback. I can see a downside with residential conveyancing which has a high complaint level, but a lot of other non-contentious work could be fairly rated by clients.
The problem would be fairly rating litigation lawyers. In the vast majority of cases
(please humour me and ignore multiple parties), one person wins and the other loses. Sometimes they both lose. This means that one side is often displeased with the outcome. Compliance departments encounter a large number of complaints about lawyers who handled claims where the trial judge went against them. This does not mean the advice was poor; but simply the outcome was negative. In those circumstances, a client may be minded to publish negative feedback. As the firm cannot disclose a large amount of information about claims, any right of reply would see the firm fighting with one hand tied behind their back.
I would be interested in any ‘happy medium’ ideas. Anybody???
Over and out.